I ordered sunglasses from Saks Off Fifth from the US to Canada. Borderfree handled the shipment. I worried when I saw all of the bad reviews and my order hadn't moved past the processing stage in a week. I politely emailed them and no response. After sitting at 'item processed' for 7 business days, the shipment was handed over to DHL. It was on hold and approved by customs in a day and was on my doorstep the next day, which is amazing considering how far it travelled in that time (from Illinois to BC). I was worried at first but am satisfied that I received my order in perfect condition within the expected delivery time (granted, I did pay $55 for the best shipping option).