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Ordered online for over $700 of merchandise. After 1 month the package was still showing as not moving online.
Contacting the customer service by email was no clear answer. The status changed for delivered one day but no communication from Decathlon! My last email didn't ever get answered! After a call, the person told me they will take care of it and worst case they will refund me. I told them I didn't want that, I just want what I ordered. 1 day after no email, no call, and a refund!
Being from France I am used to pretty good customer service there. It seems that this part of the business didn't make it across the Atlantic! Don't order online, they don't know what they are doing and don't care about you! CEVA logistic, who is that?
Tip for consumers:
don't order online
Products used:
none, it never showed up!
Guillaume C.'s review of Decathlon earned 2 Very Helpful votes
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