Ordered 2 stairlifts, one was fine, the other was not. John Goss, the salesman was useless and rude. The only way to contact him was by email. No one answers the phone in the Raleigh office. Their customer service rep Marcia couldn't even be bothered to learn my name and was illiterate as well. No help
Finally got someone to help me but the installer from DelStal couldn't fix it. Been waiting on a part for over a month. Everyone gives me the run around and actually forget what they previously told me. Meanwhile I have been trapped in my house
Do yourself a favor: use a local company