Hadas M.

We set up a GoFundMe for a friend in distress and raised over $6000. Go fund me didn't allow for the funds to be transferred to my friend. They have no customer service phone number, no agents on chat and no responsive email address. I submitted numerous tickets and this issue never got resolved. Beware.

We have a 2 months reservation starting June 1st which is currently 1 day beyond what Airbnb covers as COVID-19 policy. Our host posted a very stringent cancellation policy which allows to be fully refunded only 48 hours after reserving. Airbnb is holding our money, not the host. However, Airbnb will NOT return your money unless the host cooperates, unless it falls within cancellation policy. Do not book with heavy cancellation policies if you cannot forsee the future. Airbnb will not back you up if you feel unsafe to travel.