Hailee B.

I haven't experienced other bridal stores before going to David's Bridal, I wish I did. First, they employee's attention was divided between so many other brides, he wasn't listening to my requests and what I wanted until we told him we were going to leave without buying anything. After then, he focused better on me and he told us we can customize the dress however we wanted during alterations. So we bought the dress that day and scheduled an appointment for the alterations.
When scheduling the appointment we told the lady that a specific week would not work for our schedules, we would need to do it the week before. I got a text saying the appointment was made on the week that we could NOT come in. So, I had to call and have them fix it.
Upon arriving for the alteration appointment, there was no sense of direction, just try on the dress and give me some information. I was told to stand on the stage and the seamstress would help me. She took up the areas that were too big and started marking the dress for the hemming length. She did not tell me how I was supposed to stand so I was watching her. She looked up and told me "you have to look straight ahead". This would not have been a problem but it would have been avoidable and it would have been better if she wasn't rude about it. I had my arms across my mid section for 2 minutes, the seamstress looks up and says "Oh my God, keep your arms to your side." This is my first time ever getting anything altered, I didn't know. A little of prior explaining could have avoided all of this. I was shutting down, I did not want to be there anymore. The seamstress told me to walk, and I walked forward to the wall and she says, "no, out there." If she would have told me where, I would have walked there. I was looking down to see where the dress would be hitting my feet as I was walking, she said "you have to look up when you walk." Again, avoidable. I don't know if she wanted to be there and I was inconveniencing her and the team. She then told me I needed a bustle... I did not know what that was, she didn't explain what it was or what she was doing, nor did she ask if she could start that process. Another bride had to explain what it was, then I was able to tell her no.
After that, she said she was done, however, the employee who sold us the dress told us if we bought a size bigger we could line the dress, add a modesty panel, and add sleeves. We then told the seamstress that and she seemed annoyed that we were asking for things that were already promised.
Eventually, the manager comes out and asked "how important to you that we line the back of the dress?". I am just appalled at this horrible customer service. I regret buying my dress here and having alterations done here. I am paying good money for these things, you'd think it shouldn't be a problem to add or take off. I bought the dress bigger so it could be lined, buying the dress bigger would mean I would have it taken up in more areas than the original size, and the MANAGEMENT has the audacity to ask me if that was important.
After that discussion the manager seemed like she did not want to give us the 10% off code for alterations that is advertised on their website. There are so many other small details I could list about this place, but I don't have enough time to type it out anymore.