Hal W.

Ordered 7 1/2 ft tree and received only the bottom section. Called "customer service" to inquire about the missing portion of the shipment and was told that they did not have anymore top sections of this tree in stock! How can i receive the bottom section and then be told they are out of the top section? Nicole (2nd level) of "customer service" was no help at all. Only continued to spout on about how the only option was to send it back. One week before Christmas i am going to just send it back? I needed another option so asked to speak to her manager. Was told this was a far up the line as i could go. This is not acceptable to me. Nicole's apparent job is to drive customers away and she is doing well in this regard! Now it seems to have become my job to repack the tree for return. HA! Hey Nicole? Wait till you see how good a job I do without some form of remuneration. Nicole, I will continue to hear your monotone voice drone on every time i look at the tree i will now purchase from your competition!