This is my 4th purchase with Kmart.com. I signed up for shopyourwayreward free trial where you are entitled for 2-day free shipping. The 2nd purchase was delivered via 2-day shipping, then 3rd order changed to normal shipping and the 4th order is $5.99.
I had to call them before making the 3rd order and I Had a BAD time dealing with the customer service agents. I was being transferred 3x and finally managed to talk to the manager and she helped me to resolve the issue. I received the item (jewelery) but to my surprise, the quality was poor. I will call them for return!
Pros: Reasonable price (a bit more than Walmart's price range but cheaper than other store companies)
* quick processing your order
* Easy to call the customer service
Cons:
* their shopyour way reward is so messed up (can you imagine that their managed told me that no department is handling shopyourway online system)
* Customer service agents are Fake friendly and some of them are rude. They act like they know something but they have no idea what they are saying or asking.
Ex: I requested for return label and the agent asked me if I would like to make a purchase over the phone. WTH?!
*some clothes are very good quality and some don't. DO NOT BUY jeweleries from kmart or sears!
Overall;
Would I purchase again? YES--only during my free trial (free shipping). Once it is over, I will NEVER shop at kmart.com and their associates (Sears, sears outlet, craftman etc)
Would I recommend to someone? NO, unless you don't mind to go through some difficulties dealing with the customer service
SUGGESTION: JcPenney is pretty good with the shipping, customer service and quality.
Hey Hana— Thanks for your support and feedback! We're constantly looking for new ways to improve our service and we look forward to working with you again in the future. Currently our expected delivery time is 7-10 business days (Monday - Friday, excluding Holidays). Happy Shopping. :)