Hannah B.

Pretty terrible customer service. I ordered my sofa two MONTHS ago. I really don't know why I have been so patient I should have cancelled my order and gone elsewhere long ago but I feel like that is going to be such an ordeal... other sites with the same couch (Modway manufactures) said they were backordered, and zulob was not which is why I ordered from them. Apparently my first couch was ripped in delivery, and it was conveniently the last one they had in stock so now I have to wait till they get another shipment from the manufacturer. The weird part is, I NEVER received any notice that my order had shipped in the first place. Were they just going to ring my doorbell and leave it on the front step? What if I wasn't home? I had NO idea it was coming. They gave some horribly lame excuse that they don't know when things are being shipped out, but "oh, we promise we will give you shipping information next time!" I honestly think the site is an elaborate scam that's just hoping I'll forget about the $900 couch I never received and give up. I won't. APPARENTLY I'm supposed to receive it soon, they said they are getting their new shipment of the sofas this week and then it will be on it's way to me. It will be a miracle if I get it in July. I guess I'm hopeful and don't want to assume it's a scam... but I have a feeling I'm being taken for a ride. I would be happy to upgrade my review IF and when I finally get my couch.