Unfortunately there was a mix up with my mystery box order that wasn't the companies fault. A few issues arose and Hayley, the owner, was extremely understanding, empathetic and helpful. Hayley hand picked and express posted a new mystery box as well as completed a full refund for the troubles. The issue could have become bigger but with Hayleys understanding and management it is a great reflection on the company and it's success. The quality of Cleanse and CO's products are faultless.