Hannah F.

I was a customer back in 2018- I got two Groovebooks sent to me before I decided to cancel my account. I sent an email to the Groovebook Help team and got a confirmation email stating I had successfully cancelled my account in March of 2018.
Two years later I was going through my bank statement and saw that I have still been getting charged a membership fee. I sent yet another email to the help team demanding to know why I am still being charged for a membership I cancelled over two years ago and telling them they will credit back to me any money they have wrongfully taken from my account after my cancellation date. I added three photos proving my cancellation email along with two photos of my card being charged from Groovebook. I got back an email stating "We see that your account is still active and we do not see any charge."

The customer service and overall company is an absolute joke and terror to work with. It is completely unacceptable for a company to start recharging a past customer of over two years ago money for something they have proof of them cancelling in the first place.