I order a pair of new balances that I thought looked cute. Turns out they are not true to size and had a weird foam exposed tongue. I wanted to return because I felt they did not accurately represent the item in the pictures and they were cheap looking. I went to the post office and was told it would be $17-$20 for returns. I called rack room to ask if I could get the return covered based on the issues and they said no. Never buying from this place again. I feel like I've been stolen from.