Hannah P.

Biology A level (Fast Track)
I'm so disappointed with what I (didn't) receive for my money with this course.
Maybe I've been spoiled in the past by The Open University, but at nearly £400 for what is essentially a pretty crappy book, I honestly feel sick.
My expectations for that money would be:
A course plan. I needed to know how much study I should be doing each week. I asked my tutor for this, and was told that they didn't make one for Fast Track courses (surely, with limited time, this is exactly the sort of resource that should be provided!).
Better course materials. The 'book' is crap. It is badly written, waffles about less important facts and skips over other bits. The actual way it is laid out is really cumbersome and impossible to bookmark or flick through quickly. It is a super boring format with a few pictures (all from Wikipedia), that do nothing to explain any of the topics. I very quickly realised that buying the official textbook and revision guide is the only way to learn anything.
Past papers. You have to pay extra to get past papers here. Yes, there are a couple of TMAs, but these are badly formatted and short. It would be far more useful to have actual Edexcel past paper questions as the TMAs.
Revision. There are no summaries, no key points, no revision pages in the long-winded book. No little questions, no keywords, nothing that will get you thinking at the end of each topic.
Practicals. Most at home students will not actually get the practical endorsement, but as there are many exam questions on techniques, I actually think that it would be essential to make simple videos showing the course practicals.
Communication. I actually didn't use my tutor, as it was easier to just go online for help when I needed it. However, my lowest expectation would be maybe an email halfway through asking how I was getting on, and a note to say good luck with your exams! Got absolutely nothing. I am genuinely gobsmacked that I didn't even get an automated good luck email...
Basically, I feel embarrassed that I trusted them and gave them so much money. Totally scammed is the only way to describe how I feel.