Hannah C.

I give one star because I can't give zero. Parcl is a terrible service. DO NOT USE PARCL. When something goes wrong, Parcl customer service is completely on the forwarders's side and does not care at all about the customer. I had to go behind them to take action regarding my case and all they offered in the end was to refund me a Parcl fee of 4 USD after making me lose USD 101! Unbelievable! Worst customer service ever! Those are the kind of twats they are.Don't ever use the so-called forwarding tycoon - John Ron Peter CE Group - because they are complete con artists. In a nutshell, these guys were sent my parcel(I had to inform it had arrived as they couldn't even be bothered to check on it and pick it up), then they asked for more money saying the weight had increased by 50g. The postal service I had paid for does not charge more for a 50g increase which I informed them about and then they changed their tune to ask for more money saying it's to send it by a trackable service as the service I had chosen wasn't trackable. The funny part is their profile and offer clearly stated that the service I chose was trackable. Therefore, they misrepresented information to get a customer to accept an offer and then after payment was done, they asked for more money saying the service is actually not trackable and they want to send it through a different service. Simultaneously, they had gone ahead and lodged the parcel at the post office so I couldn't change services anyway! The parcel was never delivered to me. The forwarder never marked the item as shipped on Parcl as he clearly was doing something dodgy and didn't want me to write him a review. When I asked him to raise an enquiry online so the post office could investigate what happened to my parcel - which cost him nothing - he refused to raise an enquiry! He refused to raise it by blaming me on choosing a service that was non-trackable and also lying and saying I had bypassed them and raised an enquiry which I hadn't! Not only did he misrepresent shipping information to get me to accept an offer that was non-trackable, after it went missing he blamed me for it and refused to even enquire about it. Also, to make matters worse, they sent me a fake email claiming to be from Australia Post stating that my parcel is lost and that they are unable to compensate for it. When I chatted with an official online agent of Australia Post, they confirmed that they did not communicate with the sender! After telling all this to Parcl, with proof of official Australia Post chats about this fraudulent forwarder what action did they take? NOTHING. PARCL DIDN'T BOTHER TO DO ANYTHING ABOUT THE FRAUD JOHN RON PETER - CE GROUP. They said things like they will investigate and fine him (which I doubt they did). This is a forwarder whose service should have been suspended and he is still allowed to take orders on Parcl! All I got as compensation was 4 USD for 101 USD loss. For other customers with bad experiences on other sites they have offered 50 USD compensation! But for me they offered 4 USD. Two middle fingers up at you Parcl. I will never be using your service again and I will never ever recommend it to anyone!