Awful awful company! I ordered a pet tag with an extra clip on. I thought i was ordering from a UK based company but turns out they were shipping from switzerland (or so they said). It took weeks for the order to arrive. Then i was missing the clip on in the order. To make it all worse, my cat has only gone out with tag 3 times outside and it's been properly dented and scratched! Really bad quality product. Do not bother busing from this terrible company. I wished i had read the reviews beforehand!