HARLEY N.

As a travel RN, I am no stranger to traveling vast distances, but this was my first time utilizing a car transport service. As I was completely stressed before I even sought out a company, what unfolded made everything one MILLION TIMES WORSE. I initially set up the transport date and it was already a week later than my desired time, strike number one. When they found me a carrier, they had me call a number to confirm the booking and transport date. The guy who answered my call was the rudest person I've ever spoken to on the phone. It sounded like he was about to walk out on the job, and I was his last call ever. As I and my girlfriend made the trek to California from Kansas, I needed to call the company for various reasons/concerns. I had the luxury of doing nothing but traveling in a car for hours upon hours. WHAT I DIDN'T KNOW.was that I would be on hold with their customer support line for hours.and hours. Never in my life, have I been on hold more than with this company. At least an hour, 2 hours every time. The next thing I knew, they canceled my carrier that was planned. GREAT. Within the next day and a half, they find me another carrier. Oh, this one was another week later than planned. So at this point, they canceled a driver, on hold for hours, and worst customer service on the phone I've ever dealt with. BUT WAIT, THERES MORE. The second carrier they found me.cancelled on me as well. Two cancellations later, I tried calling customer support but waited for about an hour and then just gave up.

I canceled with them, requested a full refund, and will never, ever, do anything regarding this service for as long as I LIVE. For the record, I called another company called "Nexus autotransport". They found me a carrier IMMEDIATELY, got my car within two days, then delivered my car promptly in another three days. They were AMAZING, and everything that the first company was not. I repeat, do. Not. Use. Roadrunner autotransport. Save yourself the stress, time, and money.