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Contacted customer support regarding a failing Sonic Care Toothbrush and provided images & receipts as directed. The devise had started buzzing until it failed. It may or may not have been programmed to fail. Philips offered a dissimilar unit (feminine color) but quickly closed the case while I was performing elder care. Currently Philips will not respond to emails sent with the original case number expecting addition investment in the questionable support process.
Tip for consumers:
Consider other brands
Products used:
Sonic Care Toothbrush
Harold S.'s review of Philips earned a Very Helpful vote
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