I have been a faithful customer of this company for AT LEAST the last 10 years. Always been a real good and reliable internet service, until the last 12 months! Download speeds are awful, streaming programs on TV are constantly buffering, if they play at all! Customer service will at least answer the phone, but very seldom has a solution, if repairs are needed to their service, they will be performed at their pace, etc... Seriously considering changing to another provider after all these years with this provider.