Harvey S.

Verizon has made 10,000 duplicate contacts on my Samsung phone, scrambled my data, added their own profile pictures, and destroyed 15 years of contacts!. I have spent 7 hours with five different people. I was sent to tier two. They said they do not know what the problem is and sent me to Samsung. Samsung identified that the problem was with verizon cloud, had me take a scrren shot to prove the point. So, I called Verizon once again and was recommended to go to tier two after 2 very long waits. Both times I got connected and then... dropped. This is now 9 hours, no one can help me and every time I go to tier two I get disconnected. The Samsung guy laughed and said that after Verizon blamed Samsung it was their own program causing all of the corrupted data. I have 10 years of important data, screwed up. The backups are also corrupted. Now we are looking to see how many contacts Google has saved. Verizon used to be the best. Now, the worst! If I hear their message about unusual volume
of calls one more time! HELP!