I placed an order on 07/21/17 for stickers and business cards. I received the stickers but the business cards are still showing that they are in production on 08/06/17. I tried calling customer support but was on hold for 15 minutes so I hung up and emailed. I have gotten promt replies from customer service but they STILL can't give me a date when I can expect my business cards. They have upgraded the shipping, and even gave me a shipping credit on a future order but all I want to know is when my business cards will be printed! Zazzle stated that they have had a high volume of orders and some production delays. I understand things like that happen but I was never informed of the issue, or delay of my order. Communication with the customer is key to any good shopping experience. The fact that they still can't give me a date when to expect my cards to be printed is troubling. After I get my business cards I will be using a local print shop for my future business needs.
Hello Heather,
We are truly sorry about the delay with your order, and your overall Zazzle experience. I have reached out to you directly via email, in hopes to find a working resolution to make this right.
Best Regards,
Amanda