This company sent me threatening letter all because I contacted my bank because my 10 yr old son purchased a bike without my knowledge, so I contacted my bank. When I discovered it, I told them not to ship, they did anyways, then Refused to send me a prepaid shipping label. Then, they sent me a threatening letter saying they'd make my life miserable for contacting my bank. They stated they would contact the FBI and cops, blah blah. Horrible customer service. Oh and they wouldn't pick up their phones to even talk to them.