I've been using a blogsite of theirs "Turmeric" and their "Flaunt" slideshow software for a while now. I've never had a problem with either. Compared to other options out there that I won't mention, ITDR has been a pleasure to work with. I love that delivery of their product is instant and they are constantly updating things. I honestly have almost never had a reason to need support so I can't speak for how quick and efficient the support system is but the fact that in the few years I've been with them I don't remember needing support is probably a big thumbs up for them!