Heather B.

I purchased a headboard from Houzz in June 2018. It arrived damaged. They told me it would be replaced very soon, and to keep the damaged piece until the new one arrived and could be installed. 3 months later I was still dealing with the issue. I was shuffled from person to person at Houzz (at least 10 different customer service reps). Nobody ever knew what had been promised (several people told me the 200 lb headboard would just have to be dropped off on my porch and not assembled because it was a "replacement" item). It was literally the worst customer service I have ever had. They need to assign ONE person to deal with orders that need special attention, and they need to keep their word. They had no issues with having me own their problem. I will never shop there again. EVER.