I live in California. The service was great, nice people to work with. The garland I ordered for my client fell apart as they were taking it out of the box. I needed to spend an additional $150 on greens and hydrangea to fill it in and strap together where the wire was being pulled apart. Not to mention the travel time it took me to get to and from client and time away from my other job. Depleting, horrible and they would only refund me a third. Now I have I have to spend more out of pocket money on new garland :( not happy at all!