I ordered several items for Christmas gifts and for myself this month. Everything came in and was exactly as I expected. I did receive 1 item that I hadn't ordered in place of one I had, and discovered that there had been a mix-up in shipping. ZShoppers Customer Service quickly responded to my email, invited me to keep the wrong item (my husband liked it), and expedited my missing item right out to me. Then they followed up to ensure all had arrived as expected. I couldn't ask for better customer service, I'm very pleased!