I have ordered from several mail-order plant companies previously. These plants arrived well packaged but the roots looked very dry. I understand about shipping dormant plants, but I am a bit concerned about how the plants will do with the roots being so dried out. It was an early winter shipment so I will have to wait until spring to see how the plants do. There was no gel or anything in the root bag area, so there was nothing to provide any moisture to the bare roots during shipment.
Hi Heather - We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at customerservice@tennesseewholesalenursery.com to discuss how we can make this right.