Heather N.

I ordered a prom dress for my daughter from this site and it was a horrible mistake! When the dress arrived (it was shipped promptly), it was not like the dress in the picture. It looked as if an amateur seamstress had tried to copy a picture of the dress. When I messaged to find out about their "satisfaction guarantee", I just got the run-around. I was told to email pictures, the email was returned. When I tried to find out why on the online chat, there was no answer. I finally reached someone and they told me to send it to a different email address. When I questioned further about the complaints process, no response. I have spent over $200 on this dress and every penny has been wasted! Stay away!