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I was required to verify with ID.me to continue getting unemployment, spent way too long on their website uploading multiple different photos of my ID and each time it says they couldn't read it. Got an email from them next day saying they'd fixed the issue, but I still had to re-do the whole form and re-upload the pictures. This morning I get a call from a Private Number *claiming* to be ID.me needing to verify details! Refused to give any information since there was no way of knowing who this person actually was, but it's very concerning that I get a call like that right after verifying through ID.me. Are they giving out my number? The only reason I'm rating 2 stars is that the site *did* verify and allow me to continue with my unemployment.
* ID.me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Heather S.'s review of ID.me earned a Very Helpful vote
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Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
IDme Social Response Team