Heather S.

Made the mistake of signing up for an annual subscription because of an Amex offer. Offer included $200 of bonus merchandise to sign up which in all actuality was worth less than the $5 grab bags that I used to buy at Spencer's as a kid( a pineapple ice cube tray, a plastic beach bag, a plastic pitcher, a travel mug & a pair of thigh high acrylic socks). All of the "bonus items" went straight in to the trash can. Way too much packaging and not quality items. Unfortunately, since I signed up for an annual subscription I am stuck with three more boxes whether I want them or not. Wondering if Amex can do anything for me to get out of this.

Placed an order 5 days ago with 2 day shipping & order still isn't here! Going on vacation tomorrow which is why I paid a premium for 2 day shipping. Can't speak to a human but are relegated to text or chat & I have now spent hours trying to resolve this with no satisfaction. I had the same problem with another merchant with Fed Ex but unlike Third Love the other merchant handled dealing with FedEx and issued me a refund without any of the hassle. Third Love tells me that I have to deal with FedEx & when I call FedEx they won't give me the number to a local FedEx office and tell me that they can't do anything for me and that I will just have to return the package which I have explained multiple times that I will not be here to receive & do not want sitting on my porch alerting strangers to the fact that I am out of town. I have now learned the hard way that it is easier to drive two hours to the nearest Soma and walk out with my purchase than deal with the nightmares of Third Loves idea of customer service. The customer service agents are nice however company policies seem to have their hands tied. I am now dealing with disputing the credit card charges and trying to unsubscribe from the endless stream of Third Love promotional emails that just send me back into a rage about their customer service.