Heena N.

My family and I have had the misfortune of travelling 2 consecutive trips with Emirates in the past 2 years.
Their travel schedules seem convenient and that is the only drawing card. But their service is appalling and their staff conduct is undesireable.
We have witnessed and personally experienced how rudely their staff address their passengers. An elderly woman was actually abused and sworn at by a cabin crew member in front of us and thought nothing of it. They offer minimal assistance to their passengers during boarding and disembarking. It seems they are just glorified waiters and waitresses who focus merely on serving meals on the flights. Their interaction and social skills are poor and I would suggest they get intensive training in these areas.
During our most recent flight from Durban to Dubai, the airconditioning was non-functional and the 8 hour journey was most unpleasant and uncomfortable to say the least. I had written a letter of complaint to Emirates' customer affairs department requesting some compensation for this journey that was a health risk as we had difficulty breathing properly. It's over a month now, and i have yet to receive a response from them. They claim that they have high volume queries which is an indication in itself that their service is poor, hence the need for customers to complain.
Emirates' support centres don't run well and because of the inefficiencies of these centres, customers pay the price.
My family and I were forced to re-purchase our return tickets because their call centres failed to offer us support we needed in an emergency situation. My sister fell ill after we had completed an online check-in and despite our several failed attempts to contact their call centres and the airport counter, they refused to reimburse us because they insisted that it was a no show.
Emirates do not believe that passengers are abiding by their policies and rules. They do not investigate matters well from their passengers' point of view. They merely defend a query from their policy outline perspective and get away with it. They are not interested in customer satisfaction at all and on providing a good service.
Emirates focuses on serving the masses on the basis of convenience only; their focus is not on the quality of service at all. Quite frankly, they cannot cope with the volumes they serve, so they rather take knocks in the quality of service they provide. They can offer cheaper fares because their focus is quantity and not quality.
An over-rated airline it is for sure...

MakeMyTrip is an organization that has failed to provide a good service, to keep their promises, to give accurate assessments and they have a tendency to fob customers off after they have expressed their dissatisfaction and disappointment from their personal experiences. I have been offered a future travel voucher instead of a cash refund to make sure that I am bound to them for future trips against my wishes. They seem to abide by unethical and unprofessional policies that compromises their customers' happiness and total satisfaction. An absolute let down and a complete rip off...