Horrible shipping! Shipping company lost my items twice, but "accidentally" closed out both items saying they had been delivered. (confirmed via a call to the shipping company). AE refuses to refund my second order saying they already provided a refund once. No one in Customer Service can help. Horrible service. I will never order from them again.
Shopping is easy BUT I wish the site would save my cart when I am signed in, so when I sign in again, my items are still there and I can continue shopping.