I ordered a sectional - it was quite a bit cheaper than anywhere else on the web - and I was a bit nervous since it was not a site I had ordered from. I let them know that I had a deadline and they ensured that it was delivered right on time. I do wish they had send me tracking info earlier but it all worked out fine. The sofa is beyond my expectations - good quality. Once I reached out via email to get a tracking number - they were very responsive. I would order again. If they had provided response and expected delivery immediately, I would give them 4 stars.