The new CTE and Purpose Prep content inside Edgenuity's Courseware has some hidden grading requirements for the educator to complete to accurately assess student's learning and provide meaningful feedback. In our road to improvement, which is a daily task, we failed to realize this as educators and Edgenuity through the support and ticket system replied with details including visual guidance that helped us learn from our misunderstanding of how to best use the program. We find value in the fact that they will help us with how best to use the program with fidelity which increases our odds of success in reaching the maximum potential of each and every student. The help center build inside the program would have guided us to similar results, so it is nice to know we have multiple ways to gain greater understanding on how best to use the program and it is our job to learn from it, adapt it to meet our needs and move forward with continuous improvement.