Heidi R.

I Have always been an avid Reitmans shopper but recently had an experience that will likely be my last shop at their store. I ordered matching pajamas for 9 girls for an event. I ordered and paid for everything correctly and unfortunately one item was missed. I quickly messaged the customer service who got back to me within one day saying they'd do an investigation. At this point it was one week until the event. I called customer support and was told, I would get a tracking number for the item that day. Nothing came. I called the next day and was told that they needed to investigate including checking cameras and weigh scales to prove that I wasn't lying. To be clear, I was asking for one 20 dollar item that I had paid for in a $410 order.
After two more phone calls and multiple emails, the item arrived 3 days after the event. I was told that I was welcome to retuned the item.
Poor service in a situation that easily could have been remedied by either just trusting me or by at least offering to discount the item as it was no longer useful to me. Unacceptable service.