We purchased through zippyboard and glide craft makes the zippy board. There is no one to get in touch with at zippy board... after several attempts they facebook messaged me with a you tube video that also did not help our problem. The board was missing several screws and the directions were awful. The red light comes on and does not allow the wheels to spin. I also would not recommend this company with the Christmas season approaching BEWARE!
Hello,
We do apologize for any frustration or inconvenience you may have experienced. We do not make Zippyboards nor do we run the Zippyboard site. If there was any delay in response, again we do apologize. We hope all concerns were corrected for you.