Somehow my 85-year-old mother with dementia got signed up for this service. I am her legal power of attorney. I called to cancel this service. I could not understand the customer service rep. Maybe in India?! I really don't know. All I know is that he was rude, unsympathetic to my situation and wanted a written letter with a copy of the P. O. A. REALLY! Can you make my already complicated life any worse?! Don't use this company, they don't care!