Hello Helena P. We are very sorry about your experience. Please note that the pictures online reflect a sample of the product and that the selection of the length, color and quantity. Our customers have the choice to make a selection as they summit the order. A confirmation is sent promptly after summiting your online order with the detail of your order. We will be glad to take the product back on its original condition for an exchange or store credit. You may contact us at toll free at 1-800-421-4421 so we may further assist you. Sincerely, His & Her Hair Team
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Hello Helena P. We are very sorry about your experience. Please note that the pictures online reflect a sample of the product and that the selection of the length, color and quantity. Our customers have the choice to make a selection as they summit the order. A confirmation is sent promptly after summiting your online order with the detail of your order. We will be glad to take the product back on its original condition for an exchange or store credit. You may contact us at toll free at 1-800-421-4421 so we may further assist you. Sincerely, His & Her Hair Team