Helene S.

When I was named executor for my cousin's estate, I decided to open the estate checking account at Citizen's, since she had had her checking account there and I figured it would be simpler. Two-and-a-half weeks later, still no checks: the clerk at the desk said they had gotten printed and had been sent out regular mail. Two days later I went back, and one of the managers checked and said the original order had been canceled "by somebody" but then the order was placed again 2 weeks later. I finally got the checks 25 days after I had ordered them -- in the meantime, I had to use my own funds for some of the estate charges.

At the same time, I get their credit card as part of a promotion: spend $1500 in the first month, get $200 cash back. I did that (several big vet bills). It's been six months and still no credit to my account.

Also, I had never asked to go paperless on the credit card account, I wanted printed statements. I got emails that said "my statement is ready, see it online", but I thought that was simply a notification, like Capital One and Citi, who notify me but still send me paper statements. Didn't pay attention, got an email notice that I was late. I went and checked the credit card account -- someone had made it paperless. I never would have moved that button to paperless, I want printed out hard copies, request them when I'm at the doctor's, the vets, etc. Now I owe late charges and they've probably ruined my credit score. Don't bank with Citizens!