We used Zip Transfers three times during our recent vacation. Our first transfer was from Heathrow to our accommodations in London. Our plane was delayed, and because of understaffing, it took us three hours to get through passport control. Zip continued to check with us to ensure how much longer it would be before we were able to meet our driver. Thankfully, our driver was willing to wait for us. We are forever grateful.
Our second trip with ZIP was from our London accommodations back to Heathrow. Our driver was early, helped with our luggage, and was courteous and efficient in getting us to airport on time.
Our last trip with ZIP was from the Rome airport to the port of Rome. Our driver did not speak English, nor did he seem to understand much. He got us to our destination in record time (usually an hour trip we had been told accomplished in 40 minutes) and helped us find the Bed and Breakfast where we were staying, which was neatly tucked away on the third floor of a commercial center.
We highly recommend ZIP for anyone's transfer needs. They are courteous, efficient, and reasonably priced.