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I bought 2 hooded lace up back dresses, one in red and the other in brown. I received 2 brown. Obviously knockoffs and nothing like photo. Customer service is a joke. Seller asked for clearer pictures of colour, I'm sure he/she is colour blind. Finally accepted my pictures and offered me $4 I spent £43.98 on the 2 dresses. 'What do you think of that' they said, how generous lol. I asked if they were serious? Still waiting for a reply
Awful quality and nothing like the photo. I was so disappointed. For a dress that is one size, should have been a stretchy fitting material but it was to big and not at all flattering. Very cheaply made, not easy returning it.
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Hi Helen,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service