Henk Jan B.

Our experience from start was great, Jochen contacted and all looked professional and as well the ceremony on 3e of June was good organized. But after the 3e of June we still wait at the 14e (11 days later) for our confirmation that documents are shipped, very difficult to get updated information. I paid for the 2 days Apostille, it has a fairly difference between 1,2 and 3 till 5 days thats why I selected 2 days but why this difference if we need wait 14 days to wait still 11 days later to get answer is not clear to me. We hope soon we can give a better rating, because we believed in this company, but so far as we not get answers on our mails and we still not know when we get our documents we can see that information of the process and timing on the website is not correct.

Incredibly good experience with Remitly, support between June 7 and 11. I sent 800 euros to my wife in Saint Petersburg for surgery on June 11. A day later, after sending I received an email that the amount was on hold. It finally worked out that the bank requires middle name as I understand many not use this in Russia, anyway the Russian bank declined and ended up with stress money was blocked for some period. But Remitly US support was amazing, they did all to correct it and even confirmed they will change the process a bit for customer to avoid next time issues to validate you must give the middle name as well. Very impressed by how they convert the stress we got with the Russian receivers bank to handle all and used other bank and got our money paid out. Big thanks to the support for this. Absolute amazing.