My dealings were with Shri. I paid 300$ for them to make the WP website and then 200$ to add a booking form. They were not particularly fast but I was in no hurry. The communications came with few words from them. As I got more and more into WP I began to realise that the Theme they have made forces you to stick with them. You cannot change their booking form without their input as it is built into their theme. (See Image attached) I have coded HTML before wanted to try WP, which has a difficult but not insurmountable learning curve so when I had queries and problems after the website was uploaded, I had one reply and they offered a video, which did not correspond to the Theme they uploaded. And part of their reply was gobbledygook. (See attached image) I asked again, with what should have been some easy questions for them but instead, I received an email saying they had spent 40 hours on my website (I have my doubts on that) and asked for 400$ more to continue (See attached image). I refused.
I also became aware that if you want certain other functions you have to buy them 50$ a time or more.
I won't ask for a refund as I already know the answer!
I seriously suspect any review that says they offer great support.
I shall now get a WP theme from a reputable company.
Stay away from them.