Edit: Nicole fixed it satisfactory
First they tell me my credit card payment has been flagged as suspicious. Option A send them my ID card (hell NO) Option B new payment link via PayPal.
I opt for B. They tell me they canceled the outstanding credit card payment and I need to wait for the PayPal link 5-7 days. I say hell no, just forget it and cancel the whole order. I will order the glasses somewhere else. Suddenly my credit card payment goes throught after I ordered my glasses elsewhere. How is that possible? Firstly, they said the credit card payment was canceled already and secondly it was not checked against any ID that they previously needed. I now told them to cancel the order and refund the credit card payment and not make the glasses. If they are too incompetent for that and still make my glasses and send them to me, I will return them immediately.