I have used GetHuman since it came out. It's simply a cheat code to get to a person and avoid all the automated uselessness. For example I was sitting with a social worker. We were reviewing paperwork and needed to talk to the I.R.S. She said it could take awhile to get through and was a major pain. (Nothing against the I.R.S. They do have a country of customers after all.) We ended up getting lost in the automated questions. I said lets try a site I know. Told her about GetHuman. Within 15 minutes following the instructions got ahold a agent and were DONE. She was Flabbergasted. Now she and her coworkers use it regularly. So I suggest you go GetHuman.