Purchased a subscription from them online, a few days later I saw that it was not for me after all. Submitted PayPall claim. Then contacted customer service. Clerk tells me that I have to delete the PayPall claim first, to receive the refund. Did that, then they tell me it is impossible to get the refund. Reason why, they don't say anything about it. Perhaps it had mainly to do with the fact that they were afraid of the PayPall claim, that PayPall would accept the teruble payment - if they do not respond. I never visit the platform, customer service is really corrupt! Watch what you do here!