I was sad to read the negative reviews about this company. I ordered personalised T-shirts for a run and made a mistake with the website order which resulted in my paying for twice as many T-shirts than I needed. The customer service people, notably Lois, worked hard to help me sort this and made sure that the T-shirts arrived in time. They are super quality (they were the only company I could find who made T-shirts suitable for running), the fit is good, and I am completely satisfied.