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I signed up for a FREE TRIAL today and test-send a couple of faxes to see how the quality is. The quality was only okay so I decided to go with another company. I tried to proceed to cancel my free trial. For some reason, under the billing tab, it says that I owe the company $0.65 and until I pay this amount, I cannot cancel my free trial. What? I signed up for "FREE TRIAL" just a couple of hours ago. Free means zero dollars. There is no way I am paying this company any money, even if $0.65 is a trivial amount. It's a matter of principles. If this company places a trap like this, who knows what other landmines they might be hiding. I am filing formal complaints through several other channels.
Tip for consumers:
I don't tolerate companies that are not honest.
Products used:
Free Trial. Means ZERO fee.
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Online and phone customer service is basically non-existent. Unable to cancel billing via phone...
Hello Hiro. This is not the experience that we wish you to have. Based on the information that you have provided, it seems that you have exceeded the allocated pages of the trial plan and ended up with a balance owed which requires a manual support cancellation. Our trial promotion will provide you with limited allocated pages but will still be subject to excessive usage fees. Should you require further assistance, please feel free to message us at socialsupport@myfax.com and we would be happy to assist!^RA