New A.

I have been using this service for a while now, and am ready to quit! I thought it was okay at first, but it progressively got worse. Orders are delayed, items end up missing and other people's stuff ends up mixed in with my order. Lately, I have had a lot of items missing from my orders. In my most recent order, half my stuff was missing! No more for me! I've had it with this nonsense!

If you had asked me about ShopGoodwill a couple of years ago, I would've told you that they are a great place to get some interesting deals. However, I'm not so happy with them anymore. Their shipping prices have become outrageously high,and their customer service is terrible! I purchased an older model laptop a few weeks ago, which was listed as tested and working. When I received it, it didn't have a power adapter with it, So I had to order one on Amazon. When I finally got the adapter in the mail, I plugged it into the laptop, and saw that it wasn't working at all. It took me two days to reach somebody, because the person that I needed to speak to was apparently away from the office. When I finally got a hold of somebody, I explained what had happened. I spent a grand total of about $21.00 for the laptop with the shopping. But they only agreed to refund me about $6.00 ( the original winning cost of the item). They would not refund the shipping. They let me keep the defective laptop, but it really doesn't do me that much good. I'm going to have to sell it for parts to make up for the lost in shipping costs. I have a feeling the whole thing was a setup. It really ticks me off!