H K.

I have paid for a premium membership but cannot use the service. Most of the day, when I try and log on it won't connect. There's a window in the mid morning and late evening when I can get on. The rest of the time I reckon their server is overloaded. I have tried from multiple devices, and on wifi and data and it doesn't make any difference. I contacted PS customers services explaining the issue in full and attaching screenshots. They replied ' we can see you have logged on'. That was it! There's someone I want to give my phone number to on the site, but after that I will be cancelling my account. Shabby