H N.

EA clearly fired their in-house customer support in favor of a 3rd party chat company that is wildly unsupported, uninformed, and unable to assist customers. I feel bad for the chats they must receive by frustrated customers. They've basically made it impossible to recover old accounts by any means, destroying the chances of people with connected accounts of being able to use said accounts properly. The fact that this issue has been an issue for years and EA doesn't care to try to resolve says plenty about how little they care for their customers. They should be embarrassed.