Holly C.

Placed an order for raw meat for my dog. Payed as much for shipping as for product. I met the delivery at the door that was delivered as promised however the entire order was thawed, warm and smelly. Also a container of organs had busted open and made a huge bloody mess. I contacted the seller immediately and was offered a refund for the product but not the $24 for shipping. Either the seller was stingy with dry ice or didn't account for shipping time but I had no part in either of those processes. Seller states it was delivered on time so they have no liability. I responded politely that they should be responsible and was twice told no.
Now I have to take up freezer space because I can't dump it until Sunday night, trash pick up, or I'll have a bigger problem, namely coyotes. Not to mention the waste of animal products. Big nightmare! Beware!

Is Amazon perfect? Not always, but most of the time is smooth sailing. Anytime I've ever had an issue they have remedied it quickly. I count on reviews. So my only issue with them would be the issue that there may be paid for reviews. I hope they are working on stopping that practice and keeping things honest.

I've purchased a lot from Best Buy and anytime there's been an issue they've taken care of it. I recommend spending a few bucks on their extended warranties on big ticket items. They have paid for themselves in the past and I've not had an issue with BB honoring them. My only qualm with BB is recently buying cell phones from them and having them goods over details like amonthly fee and being double charged. It was a big headache going back and forth between Sprint and BB to get it sorted. It took hours as they passed me back and forth.